How long will my driver wait?
For a scheduled pickup, a 15-minute complimentary waiting period begins at the confirmed pickup time. After 15 minutes, additional waiting is not included and is subject to the driver's availability and an additional charge. The driver is not obligated to remain on site indefinitely. We will disclose the applicable rate and any maximum waiting limit in your booking confirmation before payment. Airport arrival pickups may have a separately confirmed grace period measured from the flight's actual arrival or agreed meeting time.
What if my flight is delayed?
Provide the correct airline and flight number at booking. We will monitor flight status where possible and coordinate revised pickup arrangements subject to driver availability. A delay does not guarantee unlimited free waiting. If a revised pickup time or additional charge is necessary, we will contact you using the details provided. Do not assume the original driver can remain at the airport indefinitely.
What if my flight is canceled or diverted?
Contact us as soon as you receive notice, ideally before the original pickup time, and provide the airline notice and revised flight details. For a verified airline cancellation or diversion that prevents the original pickup, we will offer an alternative pickup or refund of the affected unused transfer if an alternative cannot be agreed, subject to verification that the original driver has not already completed or incurred a nonrecoverable dispatch. Any exceptions must be disclosed before booking.
What is the 24-hour cancellation policy?
Cancel at least 24 hours before your confirmed pickup time for a full refund of the transfer charge. Cancellations within 24 hours, missed pickups and no-shows are nonrefundable, except for the verified flight-cancellation or diversion policy above or where applicable law requires otherwise. Refunds go to the original payment method; bank processing times vary.
I arrived late or did not use the car. Can I get a refund?
No. If your driver was dispatched and available as agreed, arriving late, failing to reach the meeting point, choosing alternative transportation, or simply not using the service does not qualify for a refund. The driver may depart after the confirmed waiting period. Please contact us promptly if you cannot locate your driver.
Where will I meet the driver at the airport?
The booking confirmation will specify the airport, terminal, meeting point, pickup instructions and contact method. Airport pickup rules vary by terminal. Follow the instructions in your confirmation and contact support before leaving the agreed meeting point.
What if I enter the wrong flight number or pickup details?
Customers must provide accurate flight, terminal, date, time, phone and destination details. Incorrect information may cause a missed pickup or additional costs. Tell us immediately about corrections; changes are subject to availability and any price difference.
What if I cannot find my driver?
Check your booking confirmation and messages, remain at the designated meeting point and contact the support number shown in your confirmation. Do not leave in another vehicle without first contacting us. Failure to contact us may be treated as a no-show after the waiting period.
Can I change my pickup time or destination?
Requests are subject to availability. A change of route, destination, stops, vehicle class, date or time may change the price. No modification is confirmed until acknowledged in writing.
Do you provide transfers to cruise ports?
Yes, subject to route and supplier availability, including Bangkok-area cruise port connections. Provide your ship name, terminal, boarding or disembarkation time, and luggage count. Port access rules and pickup meeting points will be specified in your confirmation.
What if my cruise ship arrives late or changes port?
Contact us immediately with the cruise operator's notice. A revised port or time is a material booking change and may require a new quote, replacement driver or cancellation under the applicable policy. We cannot guarantee unlimited waiting or an alternate port pickup without confirmation.
What happens if the driver is late or unavailable?
Contact support immediately. We will seek a suitable replacement or revised pickup. If we cannot provide the booked transfer and you decline an offered reasonable alternative, we will refund the affected unprovided transfer. We do not promise reimbursement of unrelated travel expenses unless required by law or separately agreed in writing.
Will the car look exactly like the website photograph?
No. Images illustrate the vehicle category only. Exact make, model, trim, year and color may vary. We will aim to supply the confirmed passenger and luggage capacity and comparable vehicle class. A material downgrade should be reported promptly for an appropriate remedy.
Are child seats available?
Request child seats before booking and provide the child's age and size. Availability and any extra fee must be confirmed in writing. Do not assume a seat is included without confirmation.
How much luggage can I bring?
Each vehicle has an indicative capacity. Large suitcases, strollers, sports equipment and mobility aids can reduce seating or luggage space. Declare oversized items in advance. A larger vehicle or surcharge may be necessary.
Are tolls, parking and extra stops included?
Your written quote will state what is included. Extra stops, additional waiting, route changes, parking, tolls or special access charges may cost extra if not explicitly included in the confirmed price.
When is my reservation confirmed?
A submitted quote form is only an inquiry. A booking is confirmed only after we accept the itinerary, provide the final price and written confirmation, and any required payment has been processed.
Can I request a refund after my trip?
Report service concerns promptly with your booking reference and supporting details. Refund eligibility depends on the confirmed service, the policy above and applicable law. Dissatisfaction alone does not automatically entitle a customer to a refund for a service properly provided.
